Return Policy

Return Policy (30-Day Money Back Guarantee):

We want you to love your new massage chair. If it’s not the right fit, you have 30 days from delivery to return it. Customers are responsible for return shipping costs and a 15%–35% restocking fee. Refunds are issued once the chair is received and inspected, minus applicable fees. The chair must be in original condition and packaging.

How to Start a Return:

Email returns@cozymassagechairs.com to request a Return Merchandise Authorization (RMA) number and return address. Repack your chair securely in its original box. Ship it back using the provided instructions. Please note that chairs returned without proper packaging cannot be accepted.

Exchange Policy:

Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% – 30% restocking fees. If the massage chair is defective at the time of delivery we’ll exchange it for the same model with no additional shipping costs with proof shown to the headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren’t satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.